mod-telehealth

How to use Skype

We prefer that you use your smartphone or tablet for your telehealth appointment because these devices come with cameras and microphones, which allow your doctor to see and hear you. If you need to use your computer, make sure it has a webcam with a microphone. Follow the instructions below to use Skype on your smartphone, tablet, or computer.

Instructions for smartphone/tablet

Getting Started

   Apple iPhone/iPad

       1. Download the free Skype app by going to the App Store and typing “Skype” into the search bar

       2. Select Skype and press “Get” to download the Skype app

       3. Open the Skype app

            a. Create a free Microsoft account by clicking “No account? Create one!”

            b. If you already have a Microsoft account (for example, an @hotmail.com email address), log in

       4. Please make note of the email you use to log into your account, since your doctor will need that information to start your appointment

       5. Make sure Skype has access to your camera and microphone so that your doctor can see and hear you during your visit

             a. To do this, go to “Settings” from your home screen, search for “Skype” in the search bar at the top, and make sure the buttons next to “Microphone” and “Camera” are green. If they are grey, click on them to make them green.

   Android

        1. Go to the “Play Store” and type “Skype” into the search bar

        2. Select “Skype” and download the free Skype app

       3. Open the Skype app

            a. Create a free Microsoft account by clicking “No account? Create one!”

            b. If you already have a Microsoft account (for example, an @hotmail.com email address), log in

        4. Please make note of the email you use to log into your account, since your doctor will need that information to start your appointment

        5. Make sure Skype has access to your camera and microphone so that your doctor can see and hear you during your visit

          a. Camera: go to “Settings” from your home screen, then choose “Apps and Notifications”. Go to “Advanced” at the bottom of the screen and choose “App Permissions”. Choose “Camera” and scroll down to find Skype. Slide the button to the right to let Skype use your camera for your appointment.

           b. Microphone: go to “Settings” from your home screen, then choose “Apps and Notifications”. Go to “Advanced” at the bottom of the screen and choose “App Permissions”. Choose “Microphone” and scroll down to find Skype. Slide the button to the right to let Skype use your microphone for your appointment.

Appointment

        1. At the time of your appointment, open the Skype app

        2. Log into your Microsoft account using the email and password you set up earlier

        3. Wait for your doctor to start a call with you

Instructions for computer

   Getting started

    1. Use a web browser (Google Chrome, Microsoft Edge, Internet Explorer) to go to web.skype.com

        a. If you have a Microsoft account (for example, an @hotmail.com email address), log in

        b. If not, you can make a free account by clicking “No account? Create one!”

    2. Please make note of the email you use to log into your account, since your doctor will need that information to contact you Appointment

    3. At the time of your appointment, use any web browser (Microsoft Edge, Internet Explorer, Chrome) to go to web.skype.com

    4. Log into your account using the email and password you set in step 1

    5. Wait for your doctor to start a call with you